Introduction

Vixbee makes it easy to manage your billing history and wallet top-ups. Whether you're adding funds, checking your transactions, or downloading invoices, everything is accessible from your dashboard.

Viewing Wallet Transactions

• Go to User Dashboard ➔ Finances ➔ Manage Deposits tab.
• View your wallet top-up history and transaction status (Completed, Pending, Failed).
• See transaction details including amount, method, and date.

Downloading Wallet Invoices

• Locate the desired transaction in your deposit history table.
• Click the Invoice button to download a PDF invoice.
• Invoices include transaction ID, deposit amount, payment method, and billing information (if provided).

Accepted Payment Methods for Wallet Top-up

• PayPal (currently available).
• Credit Card support is coming soon (via Stripe integration).

Wallet Usage for Payments

• Use wallet balance to purchase or renew subscription plans.
• If wallet balance is insufficient, payment will fail and require a top-up.

Billing Issues and Payment Failures

• Payment failures mean the top-up will not be processed.
• Retry the transaction or choose a different payment method if necessary.
• Common reasons include PayPal funding issues or transaction timeouts.
• Contact Support if issues persist.

Quick Reminder

Keeping your wallet topped up ensures smooth subscription renewals and hassle-free transactions on Vixbee. Top up early to avoid any service disruptions!