HELP & INQUIRIES
Contact & Support
Need assistance accessing your Canva master templates, order verification, or interested in joining the Vixbee creator network? Our support desk is at your service.
Official Email Support
For technical fulfillment inquiries, invoice requests, license assistance, and user data rights.
WhatsApp Concierge
Direct instant messaging for real-time checkout assistance and immediate digital download re-issues.
OPERATIONAL & BUSINESS ENTITY INFORMATION
Platform Entity:
Vixbee Digital Storefront Platform
Jakarta, Indonesia
Service Hours:
Monday – Friday: 09:00 – 18:00 (GMT+7)
Saturday – Sunday: Emergency Digital Access Support (SLA 2-4 Hours)