1. Introduction & Scope
This Privacy Policy outlines how Vixbee ("we", "our", or "Vixbee Storefront Platform") collects, processes, protects, and handles personal data when you visit our primary domain or interact with independent creator storefronts hosted within the Vixbee network.
We take consumer privacy and international advertising standards seriously, strictly complying with Meta Advertising Policies, GDPR standards, and digital commerce best practices.
2. Information We Collect
To ensure immediate digital delivery and provide seamless transaction verification, we collect information submitted directly by you during exploration and checkout:
- Contact Information: Full name, active email address (for instant license delivery and digital receipts), and phone number/WhatsApp handle (for urgent fulfillment assistance).
- Transaction Details: Unique Order ID, item purchased, license tier, transaction value, and payment status. Notice: We never store full credit/debit card numbers. All payments are processed through secure, PCI-DSS compliant third-party gateways (Lynk.id, Gumroad).
- Technical Telemetry: Anonymized IP addresses, browser specifications, operating system details, referring URLs, and session timestamps used strictly for fraud prevention and performance telemetry.
3. Tracking Technologies, Meta Pixel & Conversions API (CAPI)
Our platform utilizes cookies and advanced analytics integrations to analyze campaign efficiency, prevent fraudulent checkouts, and refine ad delivery relevance:
We operate the Meta Pixel (client-side browser event tracking) and Meta Conversions API (CAPI) (secure server-side event tracking) to monitor critical conversion steps: PageView, ViewContent, InitiateCheckout, and Purchase.
Any customer data shared through the Conversions API (such as email addresses or phone numbers) is cryptographically hashed via one-way SHA-256 Hashing before transit, in accordance with Meta's strict privacy protocols.
You can control cookie settings via your web browser or opt out of personalized advertisements via Meta Ad Preferences on your Facebook and Instagram accounts.
4. How We Use Collected Information
Collected information is used exclusively for legitimate operational purposes:
- Delivering instant digital access links (Canva master templates, ZIP files, or vault access credentials) directly to your inbox.
- Authenticating digital license validity and preventing fraudulent multi-claims.
- Providing prompt customer concierge assistance if you encounter broken download links.
- Evaluating ad campaign performance and optimizing relevant creator recommendations.
5. Third-Party Data Disclosure
We never sell, rent, or trade your personal information to third parties. Data is shared solely with vetted infrastructure partners essential to completing your order:
- Authorized Payment Gateways: Lynk.id / Gumroad for encrypted checkout processing.
- Analytics & Marketing Platforms: Meta Platforms, Inc. and Google Analytics for encrypted conversion measurement.
- Cloud & Security Providers: Cloudflare for DDoS protection and enterprise CDN routing.
6. User Data Deletion Instructions
In compliance with Meta Platform Policies and international privacy regulations, you have the right to request permanent deletion of your personal data at any time:
- Send an email to support@vixbee.com with the subject:
Data Deletion Request - [Your Email]. - Include the email address or phone number used during your Vixbee storefront transaction.
- Our privacy team will process and purge your identifiable records within 7 business days, followed by a formal written confirmation.
7. Data Security
All communications between your browser and Vixbee are secured with 256-bit SSL/TLS encryption. We enforce strict least-privilege data access internally to safeguard against unauthorized access or disclosure.
8. Contact Information
If you have questions concerning this Privacy Policy or wish to exercise your data rights, please contact our privacy compliance desk: