1. Product Nature & General Policy
Products listed on Vixbee consist exclusively of intangible digital goods (such as editable Canva template links, curated ZIP asset folders, documentation guides, and commercial licenses).
Because downloadable digital assets are fulfilled immediately upon transaction verification and cannot be physically returned or revoked, all transactions are deemed final and non-refundable once links or downloads are made available, except under the specific technical defect conditions outlined below.
2. Eligible Refund Circumstances
We stand firmly behind the technical integrity of all creative kits. You are entitled to a full 100% refund under any of the following verified conditions:
A. Defective or Corrupted Deliverables
If a Canva template link throws a fatal error (404/broken link) or a ZIP archive is genuinely corrupted, and our technical concierge desk fails to supply a functional replacement or alternative within 24 hours of your notification.
B. Duplicate Payment / Billing Discrepancy
If an unintended double charge occurs due to a gateway timeout or network glitch during checkout, duplicate charges will be reversed in full immediately upon verification.
C. System Non-Delivery
If your payment succeeds at the gateway but automated fulfillment fails to trigger, and our team cannot provide manual access within 24 hours of your inquiry.
3. Ineligible Scenarios
Refunds will not be granted under the following circumstances:
- Change of Mind: Deciding you no longer need the asset after receiving instant file access.
- Canva Account Reluctance: Unwillingness to create a free Canva account to open the delivered Canva template links.
- Subjective Aesthetic Taste: Every product features extensive live lookbooks and full visual previews prior to purchase.
- Device Unfamiliarity: Basic unfamiliarity with unzipping files on your local computer or smartphone (our concierge remains available to guide you through steps).
4. How to Request a Refund
Technical issues must be reported within 7 calendar days from the transaction date.
Submission Steps:
- Email support@vixbee.com or reach out via WhatsApp at our Contact Desk.
- Provide your Order Reference ID along with screenshots illustrating the technical issue.
- Our concierge team will review your report within 24 hours. Approved refunds are credited back to the original payment method within 3 to 5 business days.