1. 100% Digital Delivery (No Physical Shipments)
Important Fulfillment Disclosure:
All creative assets and commercial kits presented on Vixbee are 100% digital electronic files. We DO NOT ship tangible products via postal services or courier networks, and no postal tracking waybills are generated.
2. Delivery Timelines & Distribution Channels
Digital fulfillment operates automatically and instantaneously within seconds after payment verification:
- Immediate Order Confirmation Screen: Upon transaction completion at the gateway (Lynk.id / Gumroad), your browser is instantly routed to your dedicated Order Confirmation page containing direct links to Canva master files, ZIP archives, and license vaults.
- Concurrent Email Dispatch: An electronic receipt and backup access links are simultaneously sent to the email address provided during checkout.
3. Deliverable Formats & System Compatibility
Deliverables feature universal cross-platform compatibility:
- Canva Template Links: Direct Canva Template creation links that clone master layouts directly into your personal Canva account (desktop, tablet, or mobile).
- Asset Archives (ZIP): Compressed bundles containing high-resolution mockups, documentation, and promotional previews compatible with macOS, Windows, iOS, and Android.
- Instructional Documents: Standard high-resolution PDF guides viewable in any modern browser or PDF viewer.
4. Troubleshooting Delivery Inquiries
If you encounter difficulty accessing your purchased assets:
1. Check Spam / Promotions Folders: Automated confirmation emails can occasionally be routed into secondary folders by email providers.
2. Email Typographical Errors: If a typographical error occurred during checkout, contact our concierge desk with your transaction reference or proof of payment for immediate resolution.
3. Rapid Concierge Intervention: Our dedicated team can manually re-issue access credentials within less than 24 hours via WhatsApp or email.
5. Customer Service Inquiries
For fulfillment assistance or link resets, reach out to support@vixbee.com or visit our Contact & Support Desk.