Diagnosing Connection Problems

If you're experiencing slow loading or connection errors:

1. Check Your Internet: Verify your internet connection is working by visiting other websites
2. Run Speed Test: Use a service like speedtest.net to check your connection speed
3. Minimum Requirements: Our platform requires at least 3 Mbps download speed
4. Check Status Page: Visit our status page to see if we're experiencing any outages
5. Restart Router: Power cycle your router if you're experiencing network issues

Firewall and Proxy Settings

If you're accessing our platform from a corporate network:

• Firewall Restrictions: Corporate firewalls may block certain features
• Required Domains: Ensure these domains are whitelisted:
  • *.example.com
  • *.cloudfront.net
  • *.amazonaws.com
• Proxy Servers: Some proxy servers may interfere with downloads
• VPN Issues: VPNs can sometimes slow connection or cause timeout errors

If you're a network administrator, please contact us for a complete list of domains and IP ranges to whitelist.

Timeout Errors

If you're seeing timeout errors when uploading or downloading:

1. Large Files: Timeout errors are more common with large files
2. Connection Stability: Use a wired connection instead of Wi-Fi if possible
3. Background Processes: Close other applications using your network
4. Try Again Later: Network congestion can be temporary
5. Alternative Network: Try a different network if available

Mobile Network Considerations

When using our platform on mobile data:

• Data Usage: Downloading assets can consume significant data
• Network Switching: Switching between Wi-Fi and cellular can cause interruptions
• Signal Strength: Weak signal areas may cause connection problems
• Download Settings: Adjust quality settings to reduce data usage
• Download Resuming: Some mobile networks don't support resuming interrupted downloads

Connection Troubleshooting Steps

Follow these steps to resolve common connection issues:

1. Basic Checks:
   • Restart your browser
   • Check your internet connection
   • Disable VPN or proxy if using one
2. Clear Browser Data:
   • Clear cookies and cache
   • Close and reopen browser
3. Network Troubleshooting:
   • Restart your router/modem
   • Try a different network if available
   • Check if other devices have the same issue
4. Advanced Steps:
   • Flush DNS cache
   • Check for malware that might be affecting your connection
   • Try a different DNS server (like Google's 8.8.8.8)