Introduction
If your file download fails or doesn't start properly, don’t panic. Here are some common causes and what you can do to fix it fast.
Common Reasons for Download Failures
- Internet Disconnection: Your connection dropped while the file was preparing or downloading.
- Session Expired: You were logged out before the download completed.
- Browser Interruption: Extensions like ad blockers or download managers may block the download trigger.
- File Too Large for Mobile: Some files may fail on weak networks or outdated devices.
- Exceeded Download Limits: You’ve reached your Fair Usage or account daily cap.
How to Fix Download Issues
- Refresh the Page: Restarting the session may trigger a new download.
- Re-login: If your session expired, log out and log back in.
- Use a Different Browser: Try Chrome, Firefox, or Edge without extensions enabled.
- Use Stable Wi-Fi: Avoid weak mobile data; use a reliable internet connection.
- Clear Cache and Cookies: Old session data may block download logic.
Download Still Not Working?
- Try downloading a different item to see if it's file-specific.
- Report the issue via Dashboard ➝ Support Tickets.
- Include screenshots, file name or item ID, and your browser/device info.
Quick Reminder
Download links are processed in real-time. Avoid refreshing too quickly or closing the tab after clicking. Do not use incognito mode while logged in.
