Introduction
Sometimes downloaded files won’t open properly or appear visually broken. This usually happens due to software version mismatches, unsupported tools, or incomplete downloads. Here's how to fix it quickly.
Common Scenarios
- PSD / AI File Won’t Open: Outdated version of Adobe Photoshop or Illustrator.
- DOCX File Looks Corrupted: Opened in an unsupported or mobile-only viewer.
- Canva Link Doesn’t Work: Not logged into Canva or the template has been removed.
- File Opens Blank or Glitched: File download was incomplete or interrupted.
How to Fix It
- Use the Right Software:
- PSD ➝ Adobe Photoshop or Photopea
- AI/EPS ➝ Illustrator, CorelDRAW, or import to Figma
- DOCX ➝ Microsoft Word or Google Docs
- PPTX ➝ PowerPoint or Google Slides
- CANVA ➝ Ensure you’re logged in to Canva before opening
- Update Your Software: Use the latest version to avoid compatibility issues.
- Re-download the File: Try downloading again to rule out a corrupted file.
- Try Online Alternatives: Use web-based tools like Photopea or Google Docs to open files.
Contacting Support
If you’re using the correct tool and still facing issues:
- Go to Dashboard ➝ Support Tickets
- Include the file name or item ID
- Attach a screenshot of the error
- Mention the software name and version you're using
Quick Reminder
Vixbee templates are optimized for popular tools, but compatibility depends on your software version. Avoid using unknown or mobile-only viewers for best results.
