Overview
Need help using Vixbee? We provide multiple support options to ensure you get assistance fast. Whether you're troubleshooting a technical issue or need guidance navigating the platform, we've got you covered.
Available Support Channels
| Channel | Access | Response Time |
|---|---|---|
| Help Center | All Users | Instant |
| Support Ticket | All Logged-in Users | Within 24h |
| Logged-in Users (optional fallback) | Varies |
We aim to reply to most inquiries within 24 hours, but this may vary depending on volume and complexity.
How to Contact Support
To submit a ticket:
- Log in to your Vixbee account
- Navigate to Dashboard ➝ Support Tickets
- Click New Ticket and fill out the form
- Submit and track updates via your dashboard
What to Include in Your Ticket
To help us solve your issue faster, please include:
- Brief description of the issue
- URL or name of affected template/resource
- Device and browser info (for technical issues)
- Any relevant screenshots
Support Levels by Plan
| Plan | Access to Support | Priority |
|---|---|---|
| Free | Help Center, Support Ticket | Standard |
| Pro | Help Center, Support Ticket | Priority queue |
Pro Tip
Need help fast? Try searching our Help Center with keywords like “downloads,” “collections,” or “account settings.” Most common issues are covered in detail!
