Getting Help
OverviewNeed help using Vixbee? We provide multiple support options to ensure you get assistance fast. Whether you're troubleshooting a technical issu...
Technical Support
Browse all articles in Technical Support category
Browser Compatibility
Supported BrowsersOur platform is optimized for these browsers:BrowserMinimum VersionRecommended VersionNotesGoogle Chrome70+LatestBest overall experi...
Connection and Network Issues
Diagnosing Connection ProblemsIf you're experiencing slow loading or connection errors:Check Your Internet: Verify your internet connection is working...
Download Failed Issues
IntroductionIf your file download fails or doesn't start properly, don’t panic. Here are some common causes and what you can do to fix it fast.Common...
File Won’t Open or Looks Broken
IntroductionSometimes downloaded files won’t open properly or appear visually broken. This usually happens due to software version mismatches, unsuppo...
Website Not Loading or Slow
IntroductionIf Vixbee isn’t loading properly, is lagging, or won’t open at all, it may be caused by a few simple connection or device-related issues....
System Requirements
Desktop System RequirementsFor optimal performance on desktop computers:ComponentMinimum RequirementsRecommendedOperating SystemWindows 8.1, macOS 10....
Account Blocked or Suspended
IntroductionIf you see a message saying your account has been blocked or temporarily suspended, it’s usually due to a violation of our Fair Usage Poli...
